The page sets out the Refund Policy, i.e., how we at Nura INC. keep the users’ data private and protected during their access to the site.

General Unless or otherwise specified, payment once made to Nura INC. for the services delivered shall in no case be refundable.

Eligibility for Refund

Clients and customers whether manufacturers or homeowners working with Nura INC. reserve the right to unsubscribe to or cancel our services and claim for refund only if:

I. Nura INC. fails to deliver the services in line with your requirements.

II. The payment has been made wrongfully (the fee for services will be partially adjusted/refunded based on the SLA agreement).

III. If the payment has been made twice for the service(s) that a client has already paid for.

IV. The payment is charged for the service(s) that a client has not subscribed to.

Refund Process

Being the operator of the site, Nura INC. holds the right to accept or reject refund requests/claims at its discretion. Only legitimate refund requests shall be accepted.

We will initiate the refund process immediately after we receive the refund request. The refund process may take 5 to 15 days from the date it is initiated to get the refund amount credited into your account. We shall not be bear any overdraft, bank charges, or commission occurring out of the refund process.

Unless the agreement states or otherwise, payments made to Nura INC. through credit/debit card will be refunded to the same credit/debit card account, and the amount paid in cash or through check will be refunded through Check only.

You hereby acknowledge holding us and our refund policy in trust and agree to abide by the above policy.